Privacy Policy

Privacy Policy

PRIVACY POLICY (PERSONAL DATA PROTECTION ACT 2010 NOTICE)

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This Privacy Notice details how the Studio collects, processes, encrypts, and retains your personal identifiers in absolute compliance with the Malaysian Personal Data Protection Act 2010 (“PDPA”). By accessing Budong Academy or processing checkout profiles, you grant consent to the data operations defined below.

1. Categories of Personal Data Collected

To deliver our specialized products and track your digital learning progress, we collect:

  • Identity & Communication Parameters: Your full name, delivery/billing addresses, contact mobile phone numbers, and email identities.
  • Digital Learning Logs: Course completion rates, specific lecture video watch times, questionnaire metrics, submitted practice video assignments, and account access IP footprints.
  • Transactional Records: Purchased item matrices, method of payments, and communication queries directed to our support helpdesk. *Note: Financial card metrics are handled exclusively via encrypted PCI-compliant external payment switches; our internal servers never intercept nor store your raw credit card data.*

2. Legal Purpose of Processing Personal Parameters

Your gathered personal metrics are securely processed for these definitive business workflows:

  • To execute logistical fulfillment of physical orders (passing essential contact coordinates to contracted courier firms like J&T Express, DHL, or PosLaju).
  • To render and sustain your online class learning account infrastructure on our streaming core.
  • To process payment settlements, prevent fraudulent transaction profiles, and address incoming customer support tickets.
  • To communicate essential updates, such as class schedule modifications or specialized workshop announcements (subject to your opt-out rights).

3. Structured Disclosure to External Third Parties

The Studio will keep your personal parameters private. Your details will only be passed to third parties under these strict conditions:

  • Contracted domestic and international courier operations responsible for delivery.
  • Integrated external payment processors to clear your banking or e-wallet charges.
  • Cloud infrastructure nodes and learning management system (LMS) core platforms serving our streaming class data safely.
  • Law enforcement branches if required by statutory mandates under Malaysian law.

4. Your Legal Data Rights under PDPA 2010

As a data subject in Malaysia, you hold the statutory right to request a copy of the personal data we hold for you, request corrections to any outdated data points, or fully retract your consent for marketing updates. To initiate any data inquiry, please file a formal request to our designated Data Protection Officer via email at [Insert Privacy Email Address].